Browse the Questions We Get Asked Most
This FAQ covers the account flows, payment steps and support paths that come up every day. We've organised it around what you actually need to do — not generic platform descriptions. If you're asking how to link your OVO wallet, what happens after you submit a withdrawal, or why your account verification email hasn't arrived, you'll find a direct answer below. For
deposits, the three wallets we support are DANA, OVO and GoPay; each one clears differently depending on your wallet's current load and your bank's overnight cut-off, so we've explained what to expect at each stage. For account questions, we walk through the OTP step, the wallet-name match requirement and what to do if something doesn't align. Where an answer depends on local
law or eligible regions, we say so clearly rather than making a blanket promise.
- DANA
- OVO
- GoPay